It isn't service is it? Yesterday - or was it Monday - I was told that I needed a new router as we had an old fashioned set top box and that the latest would save us money - so a new router, faster speed and less money - a no brainer!
At 9 am this morning - no internet service - huh? So I go check it all out and yep - no internet service at all, tried everything, did all the testing etc. As luck would have it before I got really angry a man turned up with a box and inside was a new router, cables and everything I needed. I had already pulled out the TV exposing the cabling point etc. I got to work and within 5 minutes all was connected, splitter installed, modem/router connected all lights flashing etc. Good. The instructions said ring up this number and get connected. After listening to the welcome message and going through a series of steps it then said have your account number ready? So I had to stop the call and go find that. Then when I get through they will only speak with the account holder. Finally we get past that then they want a password. So I say - can you see my phone number? Yes well is it from the account? So we eventually do some more stuff and I say that why would I want to power up the modem/router they sent me as if I was someone else. So we go through all of that and finally, it kicks into life and I'm happy, at last, as it works pretty much out of the box and appears to be faster.
I just hope that it is more reliable than the last router. It should be faster and with a bit of luck, next week, when I get the new computer, it will also be networked around the house once more!
Fun - it isn't :-)
No comments:
Post a Comment