Customer Service

Railways. We get half way in to London and the relief crew aren't there so we wait, wait, wait and then they cancel the train and we all have to get out - outside the station another train is queuing. We get on that but it can't go because there's some train ahead on the tracks (our previous one) waiting to get into the sidings. This is just utter bollocks guys. What kind of business could run that way? 40 minutes late - 40 minutes and I decided to take the slow train for a bit of scenery as I was early!!!!

A friend was sharing the journey with me which was kind of OK but he has some issues at the moment and I had to be civil and talk through it with him - well listen to him. And so I didn't mention to him that I was meeting some other friends for lunch as - basically - he is strapped for cash but eventually I had to tell him and it was embarrassing all around.

My business partner and I then headed off for a meeting with a guy who we thought might be useful to our business progress. He was but not in the way I felt he may have been - it was an uncomfortable ride. I had to go for a beer afterwards and my friend needed a trio of coffees. I can't say that I enjoy confrontational people and this guys was being awkward (that's such a difficult word to spell) on purpose and that was meant to push us and make us react. Interestingly we weren't going for it but it was interesting as there were a few interesting things that he said and did which were give aways that it was an act. Things like he had actually read what we sent as we heard some of our hard worked and hard won phrases played to us and we hadn't mentioned them. We learnt loads - but I'm not certain I could work with this guy on anything more than a dragon's den scenario.

Thank goodness for a lift home - I was emotionally drained by the first travelling conversation and then the adrenaline from the second meeting made me tired - got back ate something and got back on the straight and narrow. Will need some sleep tonight to sort out what all that meant this afternoon :-)

Steve is scheduled for Judgement Day on Thursday (tomorrow) not today as I originally thought. Positive thoughts for the right result....