So it went back to the shop today to get the money back and interestingly they tried it out and verified my diagnosis... It's taken the best part of 24 hours of my life that damn machine. Setting it up, backing it up, setting all the scanners and stuff up, then downloading all the updates (hundreds of them) to repair the flaky software and then it blue screened then the password trouble (now known to be the shift key issue) and then resetting it all back to factory default all to find it was a fault with the machine. How any ordinary Joe would manage to do this is beyond me. I supposedly know what I am doing and I have to say the last two weeks of broken PCs has convinced me that there just has to be another way.
We've got our money back and now invested in another make of PC altogether - I've already got one by them and hopefully it will be the answer and provide L with a laptop that will last through her University education. Incidentally she is just about to fly off to Tenerife in a few hours with her friend - her first holiday on her own. I hope she has a good time and enjoys herself.
My business partner is on his way over and we are going to catch up on where we are and plan the remainder of our work. It's been the hardest work and yet somehow enjoyable to see it all coming together.
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