Computer says NO, Not MY Job! Needed some advice on a light fitting that is quite new and has started to flash occasionally. So dutifully take videos and stills and ask advice from the manufacturer - you know the people that actually make the thing and who's name is plastered all over the instructions.
It's a pain in as much as it is in the apex of the vaulted ceiling in our dining room - 10 tread steps aren't tall enough to reach the control box! So, a simple query was met with. Ask the people where you bought it from who, after all are just a retailer of the light fitting manufactured and supplied by the company with their name emblazoned on the instructions.
So, we have to go back to a retailer who apparently has this company's specialists as part of their team? My arse they do.
Does anyone use a modicum of sense these days? How about they forward the query on the team that they haven't given me contact details for? |Far too difficult just some old blurb about how we have to jump through sh1t loads of hoops to get stuff done thereby complicating and confusing the customer journey and not solving my problem at all. Knobs and Muppets the lot of them.
So another round of going round in circles will ensue and they wonder why customers get irritable and upset being pushed from pillar to post. It's not a cheap item, it was a nightmare to fit as it is so high up and a simple look at the video and a bit of advice would be fine but Oh no.... Computer says no!
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