I had to install a very expensive centrepiece feature light in our dining room. It's ridiculously high up to the eaves and so even with my 11 Tread Ladder it was tip toe stuff. As it was the apex of the roof I had to adapt brackets and make holes in the roof to fit it. It took two of us around 3 hours I guess in total as there's more to it than that.
So it's started to malfunction and the manufacturer wants nothing to do with it I have to talk to the retailer who, surprise surprise, will give us our money back but not replace it! FFS. The most practical way to deal with this is to swap it out as the base can remain and it just needs a few screws and electrical connections swapped and that is it, done. No, they want the whole thing returned. It's crazy just let me swap it. No take it back and they'll refund and then we can buy another from somewhere else!
I'm not impressed it means that the work done to hold the base to the apex all has to come out.
Get it from eBay says one - but what guarantee do I then have? Why is it so bloody difficult to get something practical sorted rather than the complete pain in the arse this is going to be?
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